ISO 9000 Quality Management Systems  
 

ISO 9001:2000 is focused towards “providing confidence, as a result of demonstration, in product conformance to established requirements”. 

The Quality Management System will cover the entire activities of an organisation and this will also give assurance to customers that all the processes of an organisation are being addressed.
   

The 4 key elements of an ISO 9001 QMS are: 

1.       Management Responsibility
Policy, objectives, planning, system, review. 

2.       Resource Management
Human resources, information, facilities. 

3.       Product/Service Realisation
Customer, design, purchasing, production, calibration. 

4.       Measurement, Analysis and Improvement
Audit, process/product control, improvement