Learn
and practice selling techniques to ensure a high standard of professionalism and
improved level of sales success.
Topics include -
Target market, persuasion, selling not offering, overcoming objections, closing
the sale, competitors.
Learn
the principles of presentation to provide a polished presentation both one to
one and to a group.
Topics
include - Planning, question and answer techniques, awareness, body
language, posture and dress.
How
to start a hold a conversation with strangers.
Topics include -
Silence inner critic, listen, equal time, using compliments, body language.
WET
04 -
Trainer
Training
Imparting
information effectively in a training or group leading role.
Topics include -
Effective training, group leading, instructional techniques, presentation
skills.
WET
05 - Total Quality Management
Problem
solving techniques & involvement of staff to enhance quality output &
service standards.
Topics include -
Quality Improvement, Pareto Analysis, Service Level Agreements, Force Field
Analysis, Process Mapping, Root Causes.
WET 06 - Departmental Supervisor
Team
leading techniques to enhance team work in the working environment.
Topics include -
Motivation, staff assessment, training, work flow methods, setting objectives.
WET
07 - Complaint
Handling
For
staff in direct customer contact.
Topics include -
Body language, types of complaint, communication, negotiation, complaint
avoidance.
WET
08 -
Team
Work, Team Building
Team
building and selection for team builders.
Topics include -
Team characteristics, setting standards, team leaders, setting objectives,
delegation.
WET
09 -
Customer
Service
For
all staff in direct customer contact.
Topics include - Presentation,
perception, product knowledge, observation, negotiation, communication.
WET
10 -
Assertiveness
Techniques
to ensure you are noticed and not overlooked.
Topics include -
Confidence building, aggressive / submissive comparisons, listening,
professional presentation skills.
WET
11 -
Stress
Management
Coping
with the pressures of stress.
Topics include -
Understanding, handling pressure, stress loading, relaxation techniques, stress
chemicals.
WET
12 -
Communication
Learn
effective communication strengths / weaknesses of individuals.
Topics include -
Listening, speaking, communication errors, personality types.
WET
13 -
Marketing
Understanding
the approach and techniques for effective and professional marketing.
Topics
include -
Segmentation/targeting, advertising, decision making, competitor comparison,
marketing techniques.
WET
14 - Financial
Business Analysis
Simple
explanations of accounting information.
Topics include -
Balance sheet analysis, profit and loss analysis, breakeven, working capital,
cashflows and budgets.
WET
15 -
Telephone
Skills
Learn
the effective and professional use of the telephone.
Topics include -
Taking control, questioning techniques, listening, follow-up, enquiry.
WET
16 -
Managing
Meetings
Use
time wisely and plan productive goals.
Topics include -
Planning, agenda, control, summary and direction.
WET
17 -
Empowerment
The
importance of empowerment in allowing staff flexibility of decision making,
which adds to a quality service.
Topics include - Responsibility,
blame, performance measures, discretion.
WET
18 -
Time
Management
Organise
time for effective ways to work smarter.
Topics include -
Organisation, priorities, delegation, targets, paperwork.
WET
19 -
Negotiation
Learn
the skills of negotiation.
Topics include -
Preparation, objectives, win - win, listening.
WET
20 -
Project
Management
Learn
the planning and review stages essential for effective project management.
Topics include -
Project inception, definition and planning, steering committees, post
implementation reviews.
WET
21 -
Managing
Change
Evaluate
present business processes and manage effective change.
Topics include -
Business process re-engineering, focus on the future, planning, awareness.
WET
22 -
Motivation
Managers
rarely ask and the team never offers.
Topics include -
Listen, involve, feedback, empowerment.